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Frequently Asked Questions

Please browse the FAQs to answer your question, click or tap on the question to see the answer. If you need assistance, you can always Contact Us!

Local $6. 95 Handling, packaging & delivery fee

Further away $9. 95 Handling, packaging & delivery fee

Courier $13. 95 Handling, packaging & delivery fee

Pick ups:

 handling and packaging fee for order pick ups are $4.95

Local or fridge van further away deliveries: if we require an extra box for packing your order a $2.45 handling and packaging fee will be applied for each additional box. (This extra box fee will contribute to 1 tenth of a tree planted through Trillion Trees. https://trilliontrees.org.au/)

Courier deliveries: if we require an extra box for packing your order a $10.95 handling, packaging and delivery fee will be applied for each additional box.  (This extra box fee will contribute to 1 tenth of a tree planted through Trillion Trees. https://trilliontrees.org.au/)

Pick ups:
 handling and packaging fee for order pick ups are $4.95 + $2.45 for additional boxes.
(This extra box fee will contribute to 1 tenth of a tree planted through Trillion Trees. https://trilliontrees.org.au/)

It’s with deep gratitude we acknowledge the amazing team we are here at The Organic Collective, the way we step into the challenges each day. This work at any time, is always a very demanding, physical and logistical process of sourcing, collecting, assembling, personalising and delivering the seasonal boxes. Seeing these daily actions brings us a sense of possibilities to see the wider potential of how we can pull together as a collective, friends, families, teams, and communities in common-unity to bring changes to the our lives and the planet.


A big smile, wave or call of thanks to our delivery team is always appreciated, for these folks out and about.

Investment in new updated online eshop retail system currently happening. This build will ensure a streamline delivery into the future with simpler convenient way for customers to shop.

Make sure you are receiving our email communications to ensure you are getting updates. Email us your updated email addresses to info@organiccollective.com.au

There are numerous reasons why we should choose organic. Organic food in Australia if often more expensive than non-organic, but the more you know about the overall benefits of organic food, the more you will realise it is much better value.
 
1. Organic food tastes better. Organic farming starts with the nourishment of the soil, which leads to the nourishment of the plant and, ultimately, our palate.

2. Organic food production helps protect future generations. Food choices made in the family and community now, determine our children’s health – not only now but into the future.

3. Organic food has higher levels of nutrients. There is now plentiful research findings that show organic food is far superior in vitamin, mineral and nutrient content. They are especially higher in antioxidants, vitamin C, iron, magnesium, calcium, and phosphorus.

4. Organic farming methods prevent soil erosion and build healthy soils. Organic farms protect the environment by building soil organic matter and by mimicking natural systems rather than relying on synthetic fertilisers and pesticides.

5. Organic farming helps protect water quality. Pesticides and other chemicals widely used in conventional farming contaminate ground water and rivers and pollute primary sources of drinking water.

6. Organic food is free of artificial additives. The use of synthetic chemicals as preservatives, colourings, antioxidants etc are also prohibited in the processing of organic foods.

7. Exposure to Chemical residues are reduced by eating organic foods. Research has shown that 30 percent of insecticides, 60 percent of herbicides and 90 percent of fungicides are known to cause cancer. These chemicals can also lead to nervous and endocrine problems. Organic growers have pest and disease management strategies that do not use artificial and toxic chemicals.
Simply by eating the daily recommended intake of fruits and vegetables that are grown organically, pesticide exposure is significantly reduced

8. Organic food production uses less energy than conventional food production. Modern conventional farming uses more petroleum than any other industry. More energy is now used to produce synthetic fertilisers than to till, cultivate and harvest crops. Organic farming is still based on labour intensive practices such as hand weeding, green manure, and cover crops instead of chemicals.

9. Certified organic means GE/GM free. Genetically modified organisms are not allowed under the strict organic certification standards.

10. Organic farming practices maintain or enhance seed, crop and ecological bio diversity. Conventional farming relies on mono cultures and chemicals to eradicate other plant and insect species – this considerably reduces bio diversity.

11. Support for small farmers. When we purchase organic food we support traditional farming systems. Most organic farms are small, independently owned family farms of less than 50 hectares. Many family farms have been sold-up during the last couple of decades because of economies of scale – they are not profitable under conventional farming systems. Organic farming could be one of the ways family farms can survive.

13. Organic food is not irradiated. 

We are apart of the Buy West Eat Best program. We source certified organic produce as a priority from Western Australian farmers. All of our fresh certified organic produce is grown within Australia. Except Kiwifruit which sometimes come from NZ. We support local Western Australian grower’s wherever possible by buying locally. This is to support our local communities, economies and farmers who grow to support our health and local environment we share. This also is to reduce the food miles and the carbon footprint, helping to protecting our environment while encouraging good health. A win win win for our health, our environment, and our economy. When produce varieties are not available locally we then purchase produce from other certified organic farmers with in Australia. 

YES. You can add as much fruit, vegetables and other grocery items to your order as you wish (subject to availability). Select any of the 150 products we have in our online shop. We have selected the most popular 150 products for your choice online. We do have a retail store stocked with well over 600 organic, local and fairtrade products, many of these can be added to your order by simply calling us on 9331 5590 and adding them to your order.

 No. Email can be a wonderfully conveniant tool for communication, however we actually find it difficult to offer our customers the communication we feel they deserve using email. When we are busy packing your orders its difficult to start to play a game of email ping pong with the many different people we service.

This is due to a few reasons beside the fact that most of us at The Organic Collective are painfully slow one finger typers. We are a small business and find we dont have the resources to have someone responding to emails all the time. Also in our experience one question will lead to another, leading to a conversation which is better had by phone as emails can be misinterpreted.

Therefore we prefer and love to speak with you to hopefully answer all your questions in more detail. Some of your questions may be answered on the website, so please check www.organiccollective.com.au/faq or call us on 08 9331 5590. If your telephone call goes to
message bank we are most likely on the phone to someone else so leave us your contact details and we will call you back at the first opportunity. We appreciate your understanding.

We look forward to speaking with you soon.

P.S. We will reply to your email but it will be a little slower than if you call us.

On the back of your invoice and packing slip is a news letter that will accompany every delivery. This will give you a list of what varieties were available on that day, who has grown them and who certifies them organic. Also included is other information and a seasonal recipe. 

We have 2 ways you can make payments.

Our preferred payment method if you are not ordering on the online store is via direct deposit.
If you have any questions regarding payments of your customer account – don’t hesitate to give us a call 9331 5590.

1. ONLINE CREDIT CARDS PAYMENTS. 
– We accept Visa or Master card. Shop with confidence using the secure Eway payment gateway on our website.

2. Direct deposit. ELECTRONIC FUNDS TRANSFER (EFT)
Internet direct deposit into our bank account. 
Make sure you use your personal reference code for all your direct deposit internet bank transfers.

Our Account Details:
The Organic Collective
Bank: ANZ
BSB: 016141
ACC: 908453827

We choose a selection of certified organic or biodynamic produce based on what is being harvested and seasonally available. Each week we fill the boxes with between 11 to 13 varieties of certified organic seasonal produce, for yourself, family and friends to share.

We are flexible, you can tailor the boxes to suit your needs and eating habits by letting us know about your likes and dislikes, so when something is in season that you do not like we can leave that out of your box and replace it with another variety or more of what you do like. We are also able to cater to allergies of certain fruits or vegetables.

Local $6. 95 Handling, packaging & delivery fee

Fridge van further away $9. 95 Handling, packaging & delivery fee

Courier $13. 95 Handling, packaging & delivery fee

Pick ups: handling and packaging fee for order pick ups are $4.95  

Extra box charges

Local or fridge van further away deliveries: if we require an extra box for packing your order a $2.45 handling and packaging fee will be applied for each additional box.  (This extra box fee will contribute to 1 tenth of a tree planted through Trillion Trees. https://trilliontrees.org.au/)

Courier deliveries: if we require an extra box for packing your order a $10.95 handling, packaging and delivery fee will be applied for each additional box.  (This extra box fee will contribute to 1 tenth of a tree planted through Trillion Trees. https://trilliontrees.org.au/)

Pick ups:
 handling and packaging fee for order pick ups are $4.95 + $2.45 for additional boxes.
(This extra box fee will contribute to 1 tenth of a tree planted through Trillion Trees. https://trilliontrees.org.au/)

All our fresh produce is certified organic and we will never substitute with non-organic produce. 

Organics is about producing food the old fashioned way. By supporting the natural approach to food growing, you not only eat food that is nutritious and tastes great, but also you support the farmers who are looking after the environment we all share. Below is a list of benefits of eating organics and using the box scheme.
 
To keep chemicals off your plate. Healthy clean food unpolluted with chemical herbicides, pesticides, growth hormones and artificial fertilizers.
Consumer protection and choice for the community.
The box scheme offers more affordable organic food and increased service, saving time, money, and resources.
Increased support and production of organic food and goods. Supporting farmers that support your view for a cleaner environment.
Extremely good tasting and healthier fresh food.
Support of animal welfare and promotion of bio diversity
No genetic engineering (G.M.O.s)
If more people support the Organic industry, more farmers will convert to growing organic produce, and ultimately more people will be aware of and have access to clean unpolluted food.
Supporting a community business initiative that holds ethical and sustainable values, and actively supports other community groups involved in Sustainability, Health and Environment.
Supporting a true economy (non-organic food does not include the health and environmental costs, including taxes spent on cleaning up water and land pollution and degradation.)

We understand everyone has different eating habits. Therefore we would like to offer a flexible service and a wide range of boxes to suit different household situations.

Below is a table of the 5 standard boxes we offer.

1. Small box = $39.95 Recommended for singles or a couple

2. Medium box = $49.95 Recommended for a couple or a small family

3. Large box = $59.95 Recommended for a family

4. The Big box = $69.95 Recommended for a family (More Variety)

5. The Bigger box = $84.95 Recommended for a larger family (A lot more variety and flexibilty)

6. The biggest BOX = $129.95 (Lets talk and see how we best can create a this box to suit your needs)

Our recommendation when trying to work out what box size suits your needs is:

Make sure you choose a box size that realistically suits your family’s needs. Larger boxes can be arranged if needed. You can call us for special requests. Additional orders of extra fruit are available at any time to be added to one of the standard box orders.

– We can also cater for larger orders, for events, functions and catering.

Local area delivery Suburbs, times and days are as follows:
Monday: 4:00 pm – 6:30 pm
Fremantle, South Fremantle, White Gum Valley, Beaconsfield, Hamilton Hill, Spearwood, Coogee, Palmyra, East Fremantle

Tuesday: 4:00 pm – 6:30 pm
Mosman Park, North Fremantle, Cottelsoe

Wednesday 4:00 pm – 6:30 pm
Cottesloe, Claremont, Dalkeith, Nedlands, Shenton Park, Swanbourne, Peppermint Grove, Myree, Boragoon, Melville, Bicton, Alfred Cove, Attadale, Mount Pleasant, Brentwood, Bateman, Ardross.

Thursday 4:00 pm – 6.30 pm
Beaconsfield, Hamilton Hill, Hilton, Coolbelup, O’Connor, Samson, Murdoch, Kardinya, Willagee, Bibra lake.

Outside of these areas mentioned above will fall into our Perth Metro Courier deliveries.

Perth Metro delivery days:
Are generally on Wednesday.  We will inform you of your delivery day. As we use an independent courier company times do vary. Generally the delivery will be made in the A.M. Call us if your delivery has not arrived when expected and we will follow it up. Orders and changes for Wednesday Perth Metro delivery’s need to be placed by 5.pm Monday.
 

You are not always going to be home when we drop of your delivery. So you can arrange the delivery to be placed in a sheltered position on your front porch or somewhere in the shade.

Bio’ comes from the Greek word which means life, and ‘dynamic’ means a moving force. Hence bio dynamics is life as a moving force. In tune with the natural rhythms Bio dynamic farming principles and methods are based on the teachings of Austrian philosopher Rudolf Steiner who in 1924 outlined a method of agriculture that seeks to actively work with the health-giving forces of nature.
Bio dynamics is the oldest non-chemical agricultural movement in the West, predating, by 20 years, the organic farming movement.
Bio dynamic farmers attempt to understand and work with life processes and they try to build their understanding of the mineral processes used in conventional agriculture. Bio dynamics is a holistic system that considers the farm an organic system.
Organic and bio dynamics both consider a healthy soil is the foundation of healthy plants, animals and people. 

Organic foods are produced without the use of synthetic chemicals and fertilizers. The farming systems used maintain and promote natural processes that work to ensure a natural environment. Organic food is produced to a set of standards and principles concerning such issues as artificial chemical fertilizers/pesticides/ herbicides/fungicides/food additives/GMOs etc. Organic growers aim to produce food as ‘naturally’ as possible. Bio dynamic farming is a form of organic farming that actively works with the health-giving forces of nature. Certified organic growers are inspected on an annual basis by one of the following independent certification bodies:

Bio Dynamic Research Institute                                                      – DEMETER
Australian Certified Organic                                                              – ACO
National Association of Sustainable Agriculture in Australia     – NASAA
Organic Herb Growers of Australia                                                  – OHGA
 
When our food is organic emphasis is placed on the system as a holistic farm management approach, using rotations and ruminant animals as an integral part of the system. Organic systems recognise that our health is directly connected to the health of the food we eat and, ultimately, the health of the soil. In this system soil health is critical in producing wholesome products. Organic farmers aim to produce good food from a balanced, living soil.

BIODYNAMICS

‘Bio’ comes from the Greek word which means life, and ‘dynamic’ means a moving force. Hence bio dynamics is life as a moving force. In tune with the natural rhythms Bio dynamic farming principles and methods are based on the teachings of Austrian philosopher Rudolf Steiner who in 1924 outlined a method of agriculture that seeks to actively work with the health-giving forces of nature. He developed the technique in response to the degradation and nutrient depletion of European soils. Bio dynamics is the oldest non-chemical agricultural movement in the West, predating, by 20 years, the organic farming movement.

Bio dynamics is about gardening using a set of eight homeopathic-like animal, mineral and plant based preparations. These preparations are used at certain times to align with the rhythms of the Earth, Sun, Moon, planets and constellations. Followers of this method of farming believe that energy and life comes from the astronomic features in a rhythm, and activities such as planting and adding preparations are keyed to the astronomical events. Bio dynamic farmers attempt to understand and work with life processes and they try to build their understanding of the mineral processes used in conventional agriculture. Bio dynamics is a holistic system that considers the farm an organic system. As such, it must include livestock.

Organic and bio dynamics both consider a healthy soil is the foundation of healthy plants, animals and people. In fact, a healthy, well-structured soil, rich in humus and high in biological activity is a prerequisite for any sustainable agricultural system.

Bio dynamic farming incorporates some controversial practices eg. the use of eight soil and plant amendments called preparations numbered 500 to 507. The first (500) is based on cow manure packed into female cow horns and buried on the autumnal solstice for six months, and dug up at the spring solstice. The contents of the horn are then mixed with a large amount of water, and then sprinkled over the soil. This preparation is used to enliven the soil, increasing the micro flora and the availability of nutrients and trace elements.

Good Soil Nutrient Management
Maintenance of soil fertility is critical to sustainability of the food supply – crop rotation, fallowing and organic amendment, strict pollution management, and integration of the farming system into the local environment are all components of any well-managed agricultural system. Organic farmers can use a variety of management practices to conserve nutrients and enhance soil quality, including:

Applications of composted animal manure and other organic residue to form a more uniform and chemically stable fertiliser material. The use of animal manure completes the nutrient cycle allowing for a return of energy and fertiliser nutrients to the soil.
Use of crop rotations to help trap and recycle nutrients in the soil profile, increase soil tilth, and provide a diversity of crop residues. Crop rotation is an essential component of any organic farming system, creating diversity in space and time that disrupts the growth and development of weed, pest and disease populations.
Use of green manures and cover cropping is a standard practice in organic farming. Which crops are chosen depends on the intended function of the crop.

Use of compost is beneficial because it contains antibiotics and antagonists to soil pests allowing for increased plant resistance to attacks, increases crop yields, is important in weed control and builds up soil organic matter.
Use of annual soil tests to help calculate appropriate amounts of organic fertilisers to add.
Avoidance of surface application of manure prior to rain, or irrigation.
Use of farming practices that enhance soil quality and reduce the potential for water runoff and wind and water erosion eg. controlled traffic.
Use of vegetative buffers or filters between cropping areas and water bodies to protect against nutrient and sediment movement into rivers or lakes.
The result – guaranteed healthy food and a healthier planet!! This product is produced by growers who are annually inspected by an independent certified body. The Australian Quarantine Inspection Service monitors the whole certification system.

We hope this information will give you a basic understanding of how your supplied produce is certified. Keep an eye out for the certifying bodies.

We encourage you to inform us of any dietary requirements, so please keep us informed of any likes or dislikes you have, so we can take this into account when sharing out the produce, and not give you something you will not use. If you are on a strict diet or have food allergies you can specify produce to exclude. We make notes on your order picking slip and replaced it with another variety of the foods you can eat. Remember you can make regular changes to your boxes to accommodate your particular likes and dislikes. We encourage you to do this to make the Seasonal mixed boxes work for you. Just call us 93315590

WE DO NOT ACCEPT CHANGES or REQUEST  VIA E-MAIL
ANY CHANGES TO YOUR ORDERS NEED TO BE TELEPHONED IN.
LOCAL DELIVERIES 24 hrs before your expected delivery.
PERTH METRO DELIVERIES 48 hrs before your expected delivery.
 
All Changes and cancelations to Local delivery orders need to be made by telephone only 24 hours before your scheduled delivery. We have message bank so please leave a detailed message with your name and contact number in case we need to confirm anything. This single line of communication will ensure your changes will be made in time for your delivery.

Local deliveries: Changes, cancelationsor additional orders to your delivery need to be made by:
Monday deliveries             5pm Sunday
Tuesday deliveries           5pm Sunday          
Wednesday deliveries     5pm Tuesday
Thursday deliveries          5pm Wednesday  

Any late cancelations will be budgeted in and you will be required to pay for the produce.
We cannot guarantee that adjustments, changes, requests or cancelations made via email, fax, posted letters or messages written on envelopes with payments will be acknowledged in time for any changes to your delivery.


Perth Metro deliveries: Changes, cancelationsor additional orders to your delivery need to be made by:
Wednesday courier deliveries          5pm Monday for the

Any late cancelations will be budgeted in and you will be required to pay for the produce.
We cannot guarantee that adjustments, changes, requests or cancelations made via email, fax, posted letters or messages written on envelopes with payments will be acknowledged in time for any changes to your delivery.

 Food prices reflect the costs of growing, harvesting, transportation, storage, processing and packaging. To be certified organic food must meet stricter regulations that govern all these steps in the process. Organic food production is usually more labour and management intensive and happens on a smaller scale ie on smaller farms which lack the benefit of economy of scale. All this makes organic food more expensive than conventionally farmed food. But this is only if we don’t look at the true cost of food production. When the indirect costs of conventional food production such as replacement of eroded soils, clean up of polluted water, costs of health care for farmers, farm workers and the consumers, environmental cost of artificial pesticide production and disposal, are factored into the cost, organic food is much cheaper. We need to look at the full lifecycle cost of production of organic vs non-organic. Organic food is more labour intensive. Organic farming methods means production yields are often, but not always, lower than those obtained by conventional farming methods. This is because organic food production does not involve the use of artificial fertilizers, pesticides and other technological aids.